What the growth of WhatsApp and decline of Twitter reveal about consumers appetite for privacy

July 30, 2017 |

The Wired in Privacy Isn’t Dead. It’s More Popular Than Ever highlights what researchers and privacy practitioners have long known, that people do value their privacy and when given the opportunity will protect it.  The Pew Research Center in the 2015 report titled  Americans’ Attitudes About Privacy, Security and Surveillance found that:

  • 93% of adults say that being in control of who can get information about them is important; 74% feel this is “very important,” while 19% say it is “somewhat important.”
  • 90% say that controlling what information is collected about them is important—65% think it is “very important” and 25% say it is “somewhat important.”
  • 76% of adults say they are “not too confident” or “not at all confident” that records of their activity maintained by the online advertisers who place ads on the websites they visit will remain private and secure.
  • 69% of adults say they are not confident that records of their activity maintained by the social media sites they use will remain private and secure.
  • 66% of adults say they are not confident that records of their activity maintained by search engine providers will remain private and secure.
  • 66% say they are not confident that records of their activity collected by the online video sites they use will remain private and secure.
  • 50% of adults think that online advertisers who place ads on the websites they visit should not save records or archives of their activity for any length of time.
  • 44% feel that the online video sites they use shouldn’t retain records of their activity.
  • 40% think that their search engine provider shouldn’t retain information about their activity.
  • 40% think that social media sites they use shouldn’t save data about their activity.

What is clear is that it is a complicated issue because some people are willing to share considerable personal information in the social media sphere but also want other information kept private and are concerned about the privacy compromising practices of social media sites and business in general.  The flavour of this complicated scenario is found in Do Americans Care About Privacy? It Depends, Because Privacy Is Personal… 

The upcoming debate in Australia on the Government seeking find by legislation a way of forcing services, such as WhatsApp, to compromise the encyrption by whatever means (a technical and legal process which will produce its own challenges) rubs up against many people’s desire to rely on safe encrypted messaging.  It also will impact on many businesses reputation with their on line consumers.  Encryption is such a fundamental part of business and communication that it is difficult to see how some form of compromise will not severely damage the business model of communication firms at first instance but many other organisations which rely on secure communication.  They trade in trust.  When that is broken the fickleness of the market will be evident.  That is why tech companies pushed back against the PRISM program in the United States.  Microsoft, Facebook, Google and Yahoo released US surveillance requests when they felt compelled to co operate with the authorities.  They realised that privacy is good for business.

The Wired Article provides:

One out of every seven people on the planet uses the messaging app WhatsApp every day, according a recent blog post from the company. A billion people a day send messages to their friends and family on a service that’s end-to-end encrypted by default, up from a billion per month last year. That surge in growth stands in sharp contrast to Twitter, which added approximately no new monthly uses last quarter, and had in fact lost two million in the US.

WhatsApp and Twitter don’t just represent contrary growth curves; they’re the polar opposites of messaging. Twitter is public. WhatsApp is private. Twitter has a huge problem with safety, while WhatsApp has made privacy and security the center of its mission. And it’s now more clear than ever that people have made their choice.

WhatsApples to Oranges

In fairness, Twitter and WhatsApp differ not just in values but also in their fundamental purpose. Twitter is a broadcast service, enabling anyone to share a message with the whole world. WhatsApp is a messenger service, enabling people to talk to people they know. As Pamela Clark-Dickson, an analyst at London-based Ovum, who has followed chat companies closely, puts it: Twitter is a “one-to-many social media site, whereas WhatsApp is primarily a one-to-one communications app (although WhatsApp also enables group messaging, while Twitter also enables direct messaging).”

In some ways, that hamstrings Twitter’s potential size. Everyone has people they might want to reach out to directly. Not everyone has something they think they need to share with the world, or understands that they don’t need to tweet at all to get a lot of out Twitter. WhatsApp provides a universal service; Twitter’s more niche.

“That seems like an apples to oranges comparison to me,” says Andrew Crocker, a staff attorney at the Electronic Frontier Foundation. A more direct comparison would be between WhatsApp and other direct-messaging services, like Facebook Messenger, Signal, Telegram, or iMessage. Of these, WhatsApp has the highest daily users; the next most popular is Facebook Messenger, which boasts 1.2 billion a month.

But instead of raw numbers, look at WhatsApp’s and Twitter’s rates of divergence. Crocker agrees that the explosive popularity of WhatsApp—and other private messaging services—demonstrates just how much people want privacy. That’s a stark contrast to just a few years ago, when the death of privacy made for a common refrain in the tech press.

Had that come to pass, Twitter could have become a platform for direct messaging. But save for a few cliques who tweet back and forth to make dinner plans (full disclosure, my mother, and brother, and occasionally myself do this, which others find insufferable), the impersonal interactions Twitter offers have failed to attract an audience. WhatsApp’s private space, meanwhile, thrives exponentially.

Privacy Lives

Way back in the pre-Trumpian but post-Snowden era of 2014, headlines like this one were everywhere: Privacy Is Dead. Forbes declared that not only was it dead but it was all of us who use social media that killed it. Mother Jones blamed government surveillance. Even WIRED, coming to privacy’s defense that year, proclaimed that “the rise of publicness has allowed for privateness to become its own trend,” which implied that though privacy was not dead it had become a fetish.

Fast forward to 2017. WhatsApp and Snapchat have become the backlash to the public lives everyone was told were inevitable. Parents turn to WhatsApp to securely share photos of our kids and exchange embarrassing parenting tips. Teens who, as WIRED noted in 2014, once posted to Facebook and then deleted everything as a way to force privacy out of an increasingly public medium, turn more and more to Snapchat or Instagram Stories to communicate ephemerally—scared straight, perhaps, by all the experts who admonished them that their Facebook posts would haunt their college applications and future job prospects.

Across the globe, WhatsApp opens up a private space people increasingly long for. “The success of WhatsApp shows that there is a great demand for usable, secure private messaging,” Crocker says, adding that it also demonstrates that even public services like Twitter would do well to experiment with offering more granular security and privacy controls. “I would love to see Twitter offer encrypted DMs,” he says.

The Network Effect

Though Twitter offered no explanation for its drop-off in US users, it’s clear that it’s not merely because people would prefer to talk privately with their friends. It’s also that many people don’t understand how to use Twitter, or why they would want to. And those who do want to use it don’t feel that Twitter does enough to keep them safe from anime-frog-avatared trolls. Both of these ideas–that Twitter is inscrutable, and that it is unsafe–spread through their respective networks, and work against Twitter’s goal of adding and keeping more users.

‘The success of WhatsApp shows that there is a great demand for usable, secure private messaging.’ – Andrew Crocker, EFF

“A lot of people still don’t ‘get’ Twitter—there is still this attitude of ‘what do I say?,’” says Clark-Dickson. “When the point is that, as a user, you don’t have to say anything if you don’t want to.” One of Twitter’s greatest strengths is in passive news discovery, yet the platform hasn’t managed to convey that message to skeptics. Its greatest weakness, on the other hand, is that its most devoted users often fall victim to harassment or abuse. Despite some progress, Twitter hasn’t taken enough meaningful action to make people feel safe.

The network effect, on the other hand, helps WhatsApp tremendously. As more people use it, more people follow so that they, too, can be on the group WhatsApp chain are their friends are giggling about. Some may choose it for the end-to-end encryption, others because it’s where the other parents they know share potty-training photos. Whatever the specific reason for a download, WhatsApp’s rise speaks to the global desire to communicate privately in a digital world, while Twitter’s decline shows the increasing disinterest in a soapbox.




One Response to “What the growth of WhatsApp and decline of Twitter reveal about consumers appetite for privacy”

  1. What the growth of WhatsApp and decline of Twitter reveal about consumers appetite for privacy | Australian Law Blogs

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